The Kitchen Addict Pty Ltd is committed to providing high quality, transparent and accessible service to everyone we deal with. Therefore every complaint will be treated seriously and fairly to ensure our organisation learn and continuously improves. Complaints will be dealt with in a constructive and timely manner upholding our Code of Practice and requirements of the State and National Government regulations.
A complaint is an expression of dissatisfaction, whether justified or not.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. If the failure is minor, we reserve our right to offer to repair only. We reserve the right to not offer a refund or an exchange coupon.
If you cannot provide proof of purchase, you will be asked to provide identification for The Kitchen Addict Pty Ltd exclusive products, containing your full name. We will record your name and form of identification provided, and we’ll offer you an exchange coupon to the value of the current price of that product.
The following items cannot be returned if you change your mind:
The Kitchen Addict Pty Ltd will accept returns and provide you with The Kitchen Addict Pty Ltd Returns Card, refund (refund will be provided using original payment method) or repair where:
The Kitchen Addict Pty Ltd may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem. We reserve the right not to offer an exchange voucher, refund or repair where the item fault is a result of misuse or neglect.
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods.
Returns, refunds, exchanges or repair requests must be accompanied by any one of the following proof of purchase documents:
Please have your order number available and provide a reason for your request in order to speed up your refund process. Your request will be reviewed within a 2 days standard response period and we will notify you via email of the results. We reserve the right to extend the standard response time in exceptional cases with a prior notice to you.
Refund, returns or exchanges request are accepted up to 30 days from the date of placing the Order with The Kitchen Addict Pty Ltd . The Kitchen Addict Pty Ltd may grant extensions to this period for some special cases and Products at its discretion.
You may submit a request to cancel your order on the same day the order was placed in line with the Purchasing Terms Only. Please note that if the Order is already shipped or delivered we will not be able to approve the cancellation request.
Some products have special conditions for returns as described in the Order or Product materials delivered ("Products terms") so please read the carefully before making a request with The Kitchen Addict Pty Ltd . In case of misunderstandings between The Kitchen Addict Pty Ltd Refund Policy and the Product terms, the present Refund policy will prevail. Shipping costs are non-refundable, except if due to The Kitchen Addict Pty Ltd error, when you need to contact The Kitchen Addict Pty Ltd and make a formal request.
If the refund request is granted by The Kitchen Addict Pty Ltd , payments are refunded as follows:
If applicable, The Kitchen Addict Pty Ltd reserve the right to hold the refund payment until we receive a completed letter of destruction of the Product signed by you.
If at any point within the Refund process there is confusion, please ref to the ACCC directly to clarify Return policies by law. https://www.accc.gov.au/publications/refunds-remedies